Refund eligibility for tuition fees, course fees, application fees, deposits, and other university-related charges shall be determined in accordance with the applicable International University of Kuwait ("IUK") Academic Catalog, Student Financial Regulations, approved Academic Calendar, and other applicable university policies.

Where a fee is identified as non-refundable under the applicable IUK policy or regulation, payment through the online payment portal does not change its non-refundable status.

Where a student withdraws from a course, semester, or the University, any applicable tuition refund or financial adjustment shall be calculated based on the approved refund schedule and relevant dates established by IUK.

The applicable refund percentage shall be determined by the effective withdrawal date and the approved Academic Calendar and financial regulations for the relevant academic semester.

Where an overpayment occurs as a result of a duplicate transaction, excess payment, sponsorship adjustment, financial account adjustment, or other reconciliation, the amount may be retained as a credit on the student's IUK financial account and applied against future amounts due.

Where applicable, a refund may be requested through the Finance Department and will be subject to verification, approval, and the applicable IUK refund procedures.

Approved refunds relating to payments made through online or electronic payment channels will be processed in accordance with IUK's approved financial procedures and the requirements of the applicable bank or payment service provider.

Where applicable, an approved refund may be returned through the original payment channel or processed by bank transfer in Kuwaiti Dinars (KD).

IUK does not process cash refunds. All refunds are processed exclusively through approved electronic or banking channels. No cash will be issued, handed over, or otherwise provided to students, parents, guardians, sponsors, or other payees under any circumstances.

Once a refund request has been reviewed and formally approved by IUK, processing times may vary depending on the payment method, banking procedures, payment service provider, and any additional verification requirements.

Approved refunds are typically processed within 5 to 14 business days following final approval, unless additional processing or verification is required.

The time required for a bank or payment service provider to reflect the refunded amount in the recipient's account may be outside IUK's control.

In the event of a duplicate payment, unrecognized transaction, payment discrepancy, or payment that has been deducted but is not reflected on the student's financial account, the payee should contact the Finance Department and provide the relevant payment receipt, transaction reference, and supporting information.

IUK will review the matter and coordinate with the applicable payment service provider or financial institution where necessary.

Any approved reimbursement resulting from such a transaction will be processed electronically. No cash reimbursement will be provided.

The approval or processing of a refund does not waive any other outstanding financial obligation owed by the student to IUK.

Where a student has an outstanding balance, IUK may apply an eligible credit or overpayment against outstanding amounts before processing a refund, subject to the applicable University policies and financial regulations.

For payment discrepancies, account reconciliation, or refund inquiries, please contact:

• Finance Department
• International University of Kuwait
• Email: finance@iuk.edu.kw
• Telephone: 1820203

Refund requests may be subject to supporting documentation, verification, and the applicable IUK approval process.